Help and QA

QUESTIONS AND ANSWERS

 

Do you have any questions about GoSoko and our services?

We would be happy to answer them and help you with the following answers.

 

Is there a charge for registration?

As a buyer, registration on the GoSoko website is free of charge. All you have to do is pay for your purchases at the end of your order.

As a seller, registration is also free of charge.

 

Why are the prices different depending on the country of delivery?

Depending on the chosen delivery country, the total price of the items may differ. The cost of delivery varies according to the country. However, don't worry, the cost of delivery is already included in the price of the product.

 

How to search for a product?

Finding a product online has never been easier thanks to GoSoko.
Two methods are available to you:


  • Use the search bar. It is a fast method that guarantees you relevant results. You will find our search bar and its small magnifying glass on the GoSoko homepage. To use it, nothing could be simpler: write all the relevant words associated with your search (e. g. top, woman, trend, long sleeve, pink, etc.). Then, start the search by clicking on the small orange magnifying glass.
    You will then discover a selection of articles directly related to your search. All you have to do is choose the one that suits you best!
  • Consult the different categories. To find your items, you can also click on the categories and sub-categories that match your search. Woman, dresses, skirts, children... browse the different pages of articles and find your favorite!

 

Problems

GoSoko ensures efficient and trouble-free delivery.

If you have had a problem with your order? Please let us know as soon as possible at info@gosoko.com.

We will be happy to help you and resolve the situation.

 

Problem when receiving the order

Have you received a defective item or one that does not correspond to your order (only for these conditions)? Contact us to let us know within 7 days of picking up your order at info@gosoko.com or at one of our offices. The proof of purchase and the order form must be presented in order to allow us to solve the problem as soon as possible.

A missing item? Let us know within 7 days of picking up your order at info@gosoko.com or at one of our offices. The proof of purchase and the order form must be presented in order to allow us to solve the problem as soon as possible.

 

Cancellation or modification

Once the order has been placed, paid for and confirmed, it is no longer possible to cancel or even modify it.