Website privacy policy

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to GoSoko to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, GoSoko follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We won’t sell or give away your personal informations, mail address, phone number, email address or any other information to anyone.
  • We’ll use state-of-the-art security measures to protect your information from unauthorized users.

 

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration, as a buyer or as a seller, on the site or when enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services or information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from GoSoko.

  

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in your Dashboard. There, you can:

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
  • Sign up for electronic newsletters about our services and products.
  • Register. Once you register, you won't need to do it again. Wherever you go on www.gosoko.com, your information stays with you.

 

SECURITY

GoSoko has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

GoSoko strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in United Arab Emirates or any other country where GoSoko, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

 

NOTICE TO PARENTS  

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

 

ENFORCEMENT

If for some reason you believe GoSoko has not adhered to these principles, please notify us by email at info@gosoko.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

 

ELECTRONIC PRODUCT REGISTRATION  

When you buy or sell a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit your Dashboard, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Account, we will ask you to do so. This ensures that only you can access your information.

  

CUSTOMER AND SELLER PROFILES 

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.gosoko.com. Even if you switch computers, you won't have to re-register – just use your Account ID to identify yourself.

  

WHAT DO WE DO WITH THE INFORMATION YOU SHARE 

When you join us, you provide us with your contact and personal information, including your full name, contact, birthdate, female/male and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

GoSoko will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GoSoko or the site; (b) protect and defend the rights or property of GoSoko and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of GoSoko, its Websites, or the public.

 

COOKIES 

We use cookies when you visit our site.  There are four main types of cookies – here’s how and why we use them.

(1)   Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.

(2)   Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3)   Customer preference cookies – when you are browsing or shopping on GoSoko, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4)   Targeting or advertising cookies – these cookies are used to deliver ads relevant to you.  They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.  Further information about cookies can be found at www.aboutcookies.org.  Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete GMarket Africa user experience that we pride ourselves on providing our customers.

  

HOW DO WE SHARE THE INFORMATION WE COLLECT 

We are aware that it is GoSoko that you are trusting with your information, not some other company.  But, to be able to carry out our business, we do need to work with a number of third parties who are experts in their particular fields – after all, we’re good at what we do, but we’re not good at everything!  We are very careful who we share your information with, but it is important that you understand when that sharing takes place and why, and that’s what this section explains.  The limited instances where we may share your information include:

  • We share your information internally within the GoSoko Group when required for our business to function.
  • We share your information externally with our core service providers when required for our business to function: Also like any big global business, GoSoko relies on a number of external companies to provide it with key services, products and applications in order to be able to provide the Services.  
  • We share your information when we’re required to comply with a legal request: to do business in all the countries that we do, GoSoko is required to liaise with a number of regulators and other law enforcement agencies in each of those countries.  
  • We share your information where we believe it’s reasonably necessary to protect GoSoko or our customers: Sadly, GoSoko (like many other companies) can be the subject of attempted fraudulent or criminal activities, which does sometimes require us to take certain steps to protect both our business and our customers.  We may therefore disclose your information (including your personally identifiable information) if we have a good faith belief that disclosure is reasonably necessary to (1) detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies; (2) enforce or apply our terms and conditions of usage; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Service; or (5) to exercise or protect the rights, property, or safety of GoSoko, our customers, or others.
  • We may share your information externally if we are considering a corporate transaction: We are always looking at ways to make our corporate group stronger and more effective.  As a result, we may sometime consider certain corporate transactions, such as a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding.  If we were to consider such a transaction, that may involve the transfer of your information (including your personally identifiable information) solely for the purposes of enabling that transaction or proceeding to be assessed. In the event that GoSoko sells or buys any business or assets, or if GoSoko or substantially all of its assets are acquired by a third party, your personal data which we hold about our customers may be one of the transferred assets.
  • We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and Services, aggregated together with the same information from other users for example.  Even though this would not include your personally identifiable information, we nonetheless want you to be able to understand that level of sharing as well. This sharing therefore happens for reasons such as these:
    • We may provide reports containing aggregated information about your activities on various pages on our websites, or what are called ‘impressions’, to companies hosting GoSoko plugins and similar technologies to help them measure GoSoko generated traffic to their websites.
    • We may share aggregated or non-personally identifiable information with our brands and other product providers. For example, we may tell brands stocked on GoSoko how many people viewed or purchased one of their product lines.
    • We may disclose aggregate, anonymised statistics about the number of visitors to this site or the number of purchases made as required by our investors.

 

CONSENT 

If you choose not to register or provide personal information, you can not use most of www.gosoko.com. You will not be able to access areas that require registration, buying or selling.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding GoSoko products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from GoSoko.

GoSoko occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

 

PROTECTING YOUR SECURITY

We are always striving to make sure your information is protected.  As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example : 

  • Access to your data on GoSoko is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the GoSoko Services. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card. 
  • To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements. We also use a tier-one secured-access data center.

We will do our best to protect your personal data. Unfortunately, security cannot be guaranteed though.  There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters.  We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.